From Invisibility to Radical Empathy

I am passionate about my work as a Product Inclusion Specialist, a profession where I build products that work for everybody, regardless of ability, gender, resources, culture, race, or class. I focus on building ethical products and processes that resist exploiting customers as merely transactional profit providers, because greed is the enemy of equal socioeconomic progress, and there is a middle: building equitably for both people and profits. As technology has exploded around us and demonstrated capabilities beyond our imagination, we’ve come to believe that building machines will relieve us of our own biases and shortcomings. Machines, we believe, won’t be flawed the way we are. …

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